Reservation related

Q  How do I contact the Formosa Yacht Resort?
 Reception:06-3911313 Fax:06-3910330 Reservation Hotline:06-3911338 Reservation Center (banquet-related) Hotline:06-3910660 Lakeside Restaurant Reservation Hotline:06-3910818 Venice Restaurant Reservation Hotline:06-3912188
Q  How do I make a room reservation?
 Please use the official booking system to check availability and rates: or call
The normal/peak/holiday are subject to the hotel’s definition and may vary depending on the offer program. Please refer to the official reservation system for the actual price, which includes tax and service charges.
Q  I have already booked a room on the official website, what should I do if I want to change the date or room type?
 If you need to change your room date after confirming your reservation online, please cancel directly from the website and then rebook.
Cancellation fees will not be charged for rebooked transactions. If the reservation is made within 14 days of arrival, please call the reservation staff to inform them of the cancellation and new reservation in order to receive a full refund of the deposit. No manual or online reservation date change service available for online reservations.
Q  What is the cancellation policy on the official hotel website?
 After confirming your reservation online, if you need to cancel your reservation, please do so online 14 days prior to your arrival in order to receive a full refund of your deposit. 
Reservation cancellations within 14 days will be subject to cancellation deposit deduction at the rate stipulated in the "Standard Form Contract" issued by the Tourism Bureau of the MOTC.
Q  What are the surcharges for additional staying guests in room?
 Extra bed service is not available in any of the hotel room types. If the number of guests exceeds the room limit, additional guests will be charged at NT$1200 per person per night for adults and NT$600 per person per night for children (amenities and breakfast provided).
Accompanying children requiring no additional beds will only be subject to additional cost of breakfast: 0-2 years old free, 3-5 years old NT$100, 6-11 years old NT$325.
Q  Can I specify a lake view or a high floor room in my reservation?
If you have special room requirements such as those facing a specific view or a room on a higher floor, please contact the hotel’s reservation staff and inform us about your needs. An additional surcharge of NT$550 shall apply per room per night and is subject to availability.
Q  I would like to change/cancel a reservation that was not booked on the official website.
For reservations completed on other booking sites, please contact the customer service of the platform if you have any requests or questions.。

Room Service

Q  What is the check-in and check-out time?
Check-in time is 16:00 pm. If you are unable to check-in before 21:00 pm, please contact us in advance to confirm the room reservation. Check-out time is before 12:00 noon.
During Chinese New Year and consecutive holidays (subject to hotel announcement), check-in time is 16:00 pm and check-out time is before 11:00 am.
Q  Does my reservation come with a complimentary breakfast?
The number of guests for the next day's Venice Restaurant breakfast buffet will be provided according to the accommodation offer, room type and number of guests (except for specific offers, subject to the hotel's announcement). Breakfast Serving Time: 06:30~10:00 ( To ensure the quality of breakfast, when there are more guests, breakfast at the Venice Restaurant will be served to guests in specified time slots. Each time slot can enjoy breakfast for 1 hour, please enjoy breakfast during your selected time slot).
Q  Does the guestroom I reserve come with a bathtub?
 Only a few deluxe rooms in the hotel are offered without bathtubs. If you want to choose a room type featuring a bathtub, please inform the reservation staff and we will help you to make a note on the reservation form and arrange it according to room availability at the time of your stay. However, we cannot guarantee availability, thank you for your understanding.
Q  Can pets be brought into the hotel?
Pets are not allowed in the hotel premises. If found by hotel staff, you will be charged for the cleaning and disinfection of the room and you will be asked to leave the hotel with your pet immediately. Thank you for your cooperation. Please contact us in advance to arrange the relevant services for you.
Q  Are baby amenities available?
 The hotel provides cribs/ sterilizers/ baby bath tubs. ※ Limited quantity only, please note on the reservation or inform the reservation staff in advance.
Q  Is there a free shuttle bus service from the Tainan HSR Station?
A  The hotel currently does not provide a free shuttle service to and from the Tainan HSR Station. 
Below are three ways to reach the Formosa Yacht Resort for your reference: 
  1. Take a taxi directly from the Tainan HSR Station. Guests can make a reservation with the hotel reception Service Center to dispatch a taxi, the driver will greet the guests with a welcome sign at the Tainan HSR Station exit and the fare will be paid by the guest(s) after arriving at the hotel. 
  2. Transfer directly from Tainan HSR Station to Shalun Railway Station and reach Tainan Railway Station by train, then transfer to a taxi or bus from Tainan Railway Station: Bus No. 2 or No. 19 - Take a ride from Tainan Railway Station (North) to The Old Canal bus stop (Formosa Yacht Resort)   
  3. THSR Express Bus Line H31 connects to City Hall Station (free of charge), then transfer to taxi to arrive at the hotel.
Please refer to other transportation methods to the hotel.。

Hotel Facilities

Q  Are bike rentals available for staying guests?
Complimentary bicycle rental is available for staying guests, please contact the service center staff for further information.
Q  What are the opening hours of hotel facilities?
 The opening hours of each facility are as follows (last admission time is 21:00):
  • Infinity Pool: 7:30-11:00 & 14:00-21:30
  • Relaxing Spa/ Sauna: 7:30-11:00 & 14:00-21:30
  • Water Bar:15:00-21:00
  • Children’s Club:7:30-11:00 & 14:00-21:30
  • Fitness Centre:7:30-11:00 & 14:00-21:30
Q  Can I use the hotel facilities before check-in or after check-out?
The earliest time that guests checking-in on the same day can use the facilities is 2:00 pm. After check-in, inform the service staff that you would like to use the leisure facilities and they will provide you with a facility voucher, which you can then present to the Leisure Center staff for verification. 
On the day of check-out, the latest time to use the facilities is before 11:00 noon.
Q  Can non-staying guests use hotel facilities?
 Infinity Pool and Relaxing Spa/Sauna are available to non-staying guests with the purchase of an admission ticket:
Ticket Pricing:
  • Adults (12 years old and above): NT$850 
  • Children 5-12 years old(inclusive): NT$425
  • Under 4 years old (inclusive): Free admission
* The fees only include use of the above facilities. The Children’s Club and Fitness Centre are not included in the fee.
Q  What is the depth of the swimming pools?
 The depth of the swimming pools are as follows:
  • Infinity Pool : 120cm,
  • Kids Pool: 60cm,
  • Pool Bar : 80cm, Indoor Spa Pool: 80cm
Q  Is there a yacht sailing experience service available?
 For yacht experience service, please contact Leisure Center 06-3911313 # 8310 (Leisure Center).。

Restaurant Service

Q  What are the opening hours of Lakeside Hall and Venice Restaurant?
 Open every day.
  • Lakeside Restaurant : Lunch 11:30-14:00 | Dinner 17:30-21:00
  • Venice Restaurant: Breakfast 06:30-10:00 | Dinner 17:30-21:00
Q  I want to make a reservation for Lakeside Restaurant.
 For reservations at Lakeside Restaurant, please use the online reservation system: https or call 06-3910818.
Roast duck is available by reservation only. Vegetarian meals are also available. Please refer to the official website for menu download.
Q  I want to make a reservation for Venice Restaurant.
 For reservations at Venice Restaurant, please use the online reservation system: https or call 06-3912188.
At present, Venice Restaurant is only open for breakfast buffet and dinner buffet. The launch of lunch buffet is subject to hotel announcement.

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